Today and every day, National Birth Centers are dedicated to making the billing process as easy and convenient as possible. We have a team of dedicated payment experience representatives who are happy to help with any questions you might have.
We’re here to help make sure you receive the full benefits of your insurance coverage. For billing questions, please firstname.lastname@example.org, Monday – Friday, 8 am to 7 pm EST. In case of a medical emergency, call 911.
Direct Billing to Insurance Providers
On your behalf and for your convenience, we will verify your coverage either before or during your visit and bill your insurance company directly for the services we provide. We want to help you utilize your insurance benefits for the care you receive. Please remember, insurance does not always cover the cost of your treatment as anticipated. As a courtesy, we will attempt to obtain an estimate of your insurance assistance prior to services being rendered and will provide you with a copy of your estimate. This will give you a generalized overview of your coverage. The majority of insurance plans require that you make a co-payment at the time you received medical services. Typically, besides your co-payment, you may be responsible for any unpaid amount not satisfied by your insurance plan. Please keep in mind that there are hundreds of insurance plans available and every one has different contract exclusions, alternate benefits clauses, frequency limitations, and/or usual and customary guidelines. Because of this, we can never guarantee claim payments. We do not allow insurance companies to dictate the course of treatment to our patients. Rest assured that we will recommend a treatment plan that is appropriate for your diagnosis regardless of what your insurance might or might not reimburse.
Insurance is a contract between the patient, the insurance company, and the employer and we are not a party in that contract. Ultimately, the patient is financially responsible for the treatment costs. If insurance fails to pay benefits as anticipated, our financial policy requires that the remaining balance be paid in full within 30 days of the final billing date. In addition, any insurance claim aged over 60 days that has not been paid or denied by insurance carrier will become the patient’s responsibility.
Once we’ve heard back from your insurance provider, we’ll send you a statement that details the remaining balance. You will receive an Explanation of Benefits (EOB) from your insurance company that lists the services provided, the amount billed, any insurance payments made, and your responsibility.
Please make sure to bring your health insurance card to your visit, along with any secondary insurance information, if applicable. If you are not the subscriber of the insurance covering your services, we will need the date of birth and social security number of the policy holder. If your information as changed since your last visit, please let our team members know so that we can update our records.
Online Bill Payment
The care and convenience doesn’t stop when you walk out our doors. It can continue at home through the option to pay your bill through our online payment portal. Just ask us to send you a link to sign up.
The online bill pay portal allows you to communicate with us securely and confidentially. With our online bill pay portal, you’ll be able to:
- View your billing statement and balance.
- Make secure credit card payments.
- Send messages and billing inquiries.